Tips and troubleshooting
Something not working the way you expected? This chapter collects the most common questions and messages, and a few tips from regulars at the inn.
Connection
“Reconnecting…”
If your connection to the inn drops for a moment, a Reconnecting… sign appears at the top of the screen. The game tries again by itself; you don’t need to do anything. Once the connection is back the sign disappears and you return to your room.
If the sign doesn’t go away after a minute, check your internet connection and reload the page.
“Server unreachable. Retrying…”
The inn can’t be reached at all right now. It keeps trying on its own. If this lasts a long time, the inn may be down for maintenance; try again later.
“You signed in somewhere else, so this window was disconnected.”
You can only be at the inn once at a time. If you open the game in a second browser tab or on another computer with the same penguin, the older window is disconnected and shows this message. Just carry on in the newer window.
Signing in
My wallet doesn’t show up. Make sure the wallet extension is installed, enabled and unlocked, then reload the page. While the inn is looking, each section says Looking for wallets…. If a section still only shows an Install … hint, the browser isn’t offering any wallet of that kind to web pages. Some wallets have a setting to allow connections from websites.
“Signature request was cancelled.” You (or your wallet) rejected the request to sign. Click your wallet’s button again and approve the message this time.
Will signing in cost me anything? No. Signing in only signs a message and never sends a transaction. See Signing in.
My guest penguin is gone.
Guest penguins belong to the browser they were made in. After signing out or clearing your browser data, the guest can’t be recovered. Next time, link a wallet in 
Wallets & NFTs to keep it; see Keeping a guest penguin.
“Your account is banned …” The inn’s staff have banned your account, for the time and reason shown. A temporary ban ends by itself. See If your account is banned.
Wallets
“That wallet already belongs to another penguin.” Each wallet can belong to only one penguin. Sign in with that wallet to play the other penguin, or link a different wallet.
“That Google account already has a penguin of its own.” Each Google account can belong to only one penguin. Click Sign in with Google on the sign-in screen to play that penguin.
“Google sign-in expired or was started in another tab.” Start Google sign-in again from the same tab and finish it there.
I can’t unlink my wallet. Your last wallet always stays linked, because you sign in with it. Link another wallet first.
My LUNC Penguin doesn’t show up.
Make sure the Terra Classic wallet that holds it is linked in Wallets & NFTs, then click My LUNC Penguins in the 
Penguin window again: it looks the chain up each time.
Your penguin
“Name: 3–16 letters, digits, _ . or -”
The name you typed is too short, too long or contains other characters such as spaces. Try something like Pingu_42.
The editor says the name is taken. Somebody already has that name. Add a number or try a variation.
Can I change my name?
No. Your name is fixed once you’ve waddled in. You can change your look and motto at any time with Penguin.
Chatting
“slow down” You did a lot of things very quickly, such as sending many messages in a row. Wait a few seconds and try again.
“you are muted …” You’ve been muted, either in this room by its owner or across the inn by the staff. The message tells you until when. See If you are muted.
Someone keeps bothering me.
Click them and use 
Ignore to hide their chat, and 
Report if they break the rules. See Staying safe.
My whisper didn’t arrive. Whispers only reach a penguin in the same room, or one you can see on Moon Isle, and the name must be spelled right (capitals don’t matter). Check the spelling, or send a private message if they’re your friend.
Rooms
“this room is locked” The owner has locked the room. Only they and penguins with rights can enter.
“this room is full” The room has reached its size limit. Try again later.
“You are banned from that room.” The room’s owner has banned you from this room, for an hour, a day or for good. Other rooms aren’t affected.
“wrong password” Check the password with the room’s owner. Passwords are case-sensitive.
I can’t create another room. You can own up to 25 rooms (your igloo doesn’t count), and the New room button is greyed out once you have that many. Delete a room you no longer use to make space.
Furni and building
Place in room is greyed out. You can only place furni in your own rooms and in rooms where the owner has given you rights. Public rooms never allow it for players.
“pick up the furni on top first” Something is standing on the item you want to pick up. Pick that up first.
I can’t pick up an item in a friend’s room. In someone else’s room you can only pick up furni that you placed. The owner can pick up anything; your furni then goes into your cabinet.
My lamp won’t switch on.
Double-clicking only works in rooms where you can build, or in public rooms when you’re signed in with a wallet. In a room of your own, try selecting it and clicking 
Use. Game furni, such as fishing holes and snow piles, is the exception: anyone can play it, see Mini-games.
“stand on a team pad to join a team first” In a snowball fight, walk onto a red or blue Team Pad before grabbing snow.
“that is too far to throw” Snowballs fly up to seven tiles. Walk closer to your target.
The game pays no Krill. Prizes are only paid in the Inn’s public rooms (fish pay wherever you catch them), and each game has a daily limit. See Mini-games.
“that item is offered in your trade” Finish or cancel your open trade before you place that item.
Sound
I hear nothing.
Click anywhere in the inn once: browsers only allow sound after you interact with the page. Then check 
Sound in the toolbar (sound on, volumes up) and that the browser tab isn’t muted.
The jukebox won’t change songs. Choosing songs needs build rights in the room, except in public rooms when you’re signed in with a wallet. Without them you can see what is playing but not pick.
Performance
The inn runs in your browser and uses your graphics card to draw the rooms. If things feel slow:
- close other heavy tabs and programs;
- make sure hardware acceleration is turned on in your browser’s settings;
- switch back to the normal view if you’re zoomed in.